Use of ladders is at the owner’s risk. Ladders are intended for moderate to light use, and the user should always use caution. Customers should refer to their quote/sales order for further instruction regarding secure installation and use. Better Building Hardware does not accept any responsibility for any damage resulting from noncompliance with manufacturer recommendations. Additionally, Better Building Hardware does not accept any responsibility for any damage resulting from normal use of any ladder product or component.

RETURN POLICY / ORDER CANCELLATION POLICY

No returns are accepted. Ladders are custom manufactured in Germany and can not be returned. Once an order is placed, it can not be cancelled. Customer is responsible for full payment of custom manufactured ladder once order is placed.

MANUFACTURER REQUIREMENTS

Safety side rails should be considered on all ladders and are required for ladders at or above 118” center rail height above finished floor

Loft applications require handles/grab bars installed to aid in existing and entering the ladder (handles/grab bars may be supplied by others)

Solid blocking is required for mounting of the rail, spacing of wall mounts is to be within 900 mm (35.43 in)

General Safety Recommendations

Extreme caution should be taken when ascending and descending ladders

Children should be supervised when using ladders

A spotter is recommended, some models may shift while ascending and descending which is common and within the tolerance set by the manufacturer

Slip resistant grip tape is recommended

Hook ladders and telescoping models: Do not ascend ladders while in a vertical position

Utilizing steps near the mounted rail is not recommended, additional handles/grab bars are recommended (handles/grab bars may be supplied by others)

What to expect when ordering

Ladders are custom manufactured in Germany, depending on the ladder dimensions, lead times may be 8-14 weeks.

Wood components and custom finishes are available but do add to the lead times

To reduce our carbon footprint, we strive to ship items in the most logical way, this may cause some items to be partially shipped. Communication of these decisions will be shared as best as possible

If assembly is necessary, instructions are available

While uncommon, it is recommended to ensure all screws are tightened to avoid unwanted movement

Ladders are non-returnable and non-cancellable once ordered. These are custom manufactured products which can not be returned.